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Démarches Qualité


Our commitments to customer satisfaction:

  • Improve the signaling and accessibility of our premises
  • Adapt our opening hours to the visitor rate
  • Welcome visitors in a clean, comfortable and warm place
  • Take care of each visitor as soon as s/he arrives and welcome her/him warmly
  • Decrease the waiting time or make it more satisfactory
  • Guarantee a friendly, quick and efficient reception by phone
  • Send documents as soon as possible
  • Facilitate contact with foreign visitors thanks to our bilingual staff and leaflets that are translated in different languages
  • Update information daily to make it clear and reliable
  • Offer customized assistance that is adapted to your expectations
  • Guarantee booking services by phone year-round (except 25th, 26th December and 1st January) during opening hours of the Tourist Office
  • Estimate visitors’ satisfaction with a feedback form at your disposal
  • Take into account, analyze and deal with any suggestion, remark or complaint of our visitors
  • Constantly improve the quality of reception, products and services

Our environmental commitments:

  • Manage our stock of documents the best way possible
  • Use recycled paper
  • Decrease the use of paper, water and energy
  • Use leaflets produced with “Imprim’vert” eco-label

Our commitments with the partners:

  • Documents at disposal
  • Participation in tourism exhibitions
  • Promotions